Employment Opportunities

Profitec, Inc.
One Barnes Park South
Wallingford, CT 06492
(203) 679-7000

Please contact Human Resources for information and available employment opportunities by:

Phone: 1-888 339-5843, or

Fax Resume: 1-203 679-7387 or

E-mail Human Resources: HR@profitecinc.com

Open Position:

Customer Care Representative

Department: Customer Care

Hours:
Tuesday – Saturday 9:00pm – 6:00pm
Job Description:

• Responds to customer inquires regarding account status, service, billing and product information.
• Handles inbound and outbound calls relating to telecommunication services & products in a call center environment.
• Analyzes and rectifies customer concerns utilizing an internal billing system.
• Communicates with other departments to resolve customer issues.
• Provides customer with a positive, professional and courteous attitude when interacting on the phone.
• Experienced with and proficient with computer use.
• Excellent verbal and written skills, including grammar and voice quality.
• Functions comfortably in a fast paced call center environment.
• Consistently follows defined processes and procedures that the call center defines with every call.
• Provides customers with accurate and complete answers.
• Performs other duties as required.