Richard Minervino, Jr. Executive V.P. & COO

Richard Minervino started his career with Profitec, Inc. as a programmer in 1982 when Profitec’s applications were directed towards corporate telecommunications management. The company operated as a data processing vendor specializing in rating and allocating calls to employees within companies.

Realizing a need for improved customer service, he moved into a position of Customer Service Manager, a role in which he defined the roles of the customer service staff. This was prior to Judge Green’s landmark decision to deregulate the long distance industry allowing competition. In the late 1980’s when AT&T created its SDN offering which ultimately launched the Long Distance Resale business, Richard developed an analysis and reporting system for one of Profitec’s larger clients.

Richard worked beside his two brothers, Randal and John; to develop a software package to allow for long distance reseller’s management of back office functions as well as an accompanying call rating and invoice presentment system. This led to Richard’s placement into the role of Billing Manager. The resale industry mushroomed and Profitec grew from a staff of less than 25 employees to the more than 150 that it currently employs.

In the mid 1990’s, Richard again was instrumental in the development of Profitec’s newest billing software system. The new system supports billing applications for a variety of resale markets and Richard was a principal architect of the technologies that support the billing product.

This significant growth allowed for the promotion of Richard to Vice President of operations, a role he still fills in addition to his current position as the Executive Vice President.